Gaya APA
Ibrahim, B. (2000).
TQM ( Total Quality Management ) : Panduan Menghadapi Persaingan Global .
Jakarta:
Djambatan.
Gaya MLA
Ibrahim, Buddy.
"TQM ( Total Quality Management ) : Panduan Menghadapi Persaingan Global".
Jakarta:
Djambatan,
2000.
Teks.